A Structured Approach to Outsourcing
Successful outsourcing doesn't happen simply because a team has been hired.
It requires the right understanding, structure, people, processes and management.
Our delivery model is
built around seven stages.
Understand
Understand the Work. We begin by understanding the requirement.
We look at:
- Current processes
- Work volumes
- Systems
- Workflows
- Pain points
- Existing team structure
- Required skills
- Expected outcomes
The objective is to understand what success actually looks like.
Design
Design the Operating Model. We translate the requirement into a practical operating model.
This may includes:
- Team structure
- Roles
- Responsibilities
- Workflows
- Service expectations
- Communication structure
- Performance measures
- Technology requirements
The model is designed around your business.
Build
Build the Team. We recruit and prepare the people required to deliver the work.
Training and onboarding are aligned with:
- Your processes
- Your systems
- Your terminology
- Your standards
- Your expectations
The objective is capability, not simply headcount.
Transition
Move the Work. We establish the knowledge and processes required to transition the agreed work into the SVIRIX team.
Depending on the engagement, this may include:
- Process documentation
- Knowledge transfer
- Training
- Shadowing
- Controlled handover
- Initial quality checks
The objective is a controlled transition with minimal disruption.
Operate
Once the transition is complete, our team becomes an extension of your business.
This may involve:
- Delivering agreed activities and processes
- Managing day-to-day operational workflows
- Maintaining quality and service standards
- Coordinating with your teams and stakeholders
- Tracking operational performance
- Resolving issues and managing escalations
- Continuously improving how the work gets done
You retain visibility and control. SVIRIX takes responsibility for delivery.
Measure & Improve
Make Performance Visible. We establish appropriate measures based on the function.
These may include:
- Productivity
- Quality
- Accuracy
- Turnaround time
- Volumes
- Process adherence
- Service levels
Performance is reviewed so that opportunities for improvement can be identified.
Scale
Grow the Operation. As your requirements change, the operating model can change with them.
- Additional people.
- Additional processes.
- Additional functions.
- Additional technology.
Start with the requirement you have today. Scale as your business grows.
Our Operating Philosophy
Deliver.
Do the work reliably.
Improve.
Find better ways to do it.
Grow.
Increase capability as requirements evolve.
Let's Discuss How We Can Work Together
Whether you need support with a specific process or want to build a broader operational team,
we're here to help you design the right model.