Privacy Policy

1. Introduction

SVIRIX Global Solutions ("SVIRIX", "we", "us" or "our") respects your privacy and is committed to protecting personal information entrusted to us.

SVIRIX Global Solutions is the venture of Tokle & Co.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website
• Contact us through our website
• Communicate with us by email, telephone, messaging or other business communication channels
• Request information about our services
• Enter into or discuss a business relationship with us
• Otherwise interact with SVIRIX in a business capacity

SVIRIX provides managed outsourcing and operational support services to businesses, including recruitment operations, compliance operations, accounts and bookkeeping, payroll and finance operations, administration and back-office support, and technology and automation.

This Privacy Policy primarily concerns information collected through our website and our general business interactions. Where SVIRIX processes personal information on behalf of a client as part of a client engagement, that processing may also be governed by the applicable client agreement, data processing agreement and the client's own privacy arrangements.

2. Who We Are

The website and services covered by this Privacy Policy are provided by:

For privacy-related enquiries, please contact us using the details above.

Where applicable, references to "you" or "your" mean the individual whose personal information we process.

3. Personal Information We May Collect

Depending on how you interact with SVIRIX, we may collect the following categories of personal information.

3.1 Information You Provide to Us

This may include:

• Name
• Job title or role
• Company name
• Business email address
• Telephone or mobile number
• Business address
• Information contained in your enquiry or message
• Information about your organisation and operational requirements
• Information provided during meetings or business discussions
• Correspondence and communications with us
• Any other information you voluntarily provide

Our website contact form may ask for your name, company, work email address, phone number and information about how we may assist you.

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic information
• Pages visited
• Referring website or source
• Date and time of visits
• Website interaction information
• Other technical information generated through website operation, security or analytics technologies

The exact information collected depends on the technologies implemented on the website.

3.3 Information from Third Parties

We may receive business contact information from:

• Business partners
• Professional networks
• Publicly available business sources
• Referrals
• Event organisers
• Marketing or business development service providers
• Other legitimate business sources

Where we obtain personal information from third parties, we will handle it in accordance with applicable data protection and privacy laws.

4. How We Use Personal Information

We may use personal information for purposes including:

Business Enquiries

To:

• Respond to enquiries
• Understand your requirements
• Arrange meetings or calls
• Provide information about our services
• Assess whether our services may be appropriate for your organisation
• Maintain business communications

Providing and Managing Services

Where you or your organisation becomes a client, we may use personal information to:

• Establish and manage the business relationship
• Deliver agreed services
• Communicate with client representatives
• Coordinate operational activities
• Manage accounts and administration
• Monitor service delivery
• Address issues and requests
• Meet contractual and legal obligations

Business Administration

We may process information to:

• Maintain business records
• Manage invoices and payments
• Maintain internal records
• Protect our systems and business
• Manage suppliers and professional advisers
• Comply with applicable legal and regulatory requirements

Service Improvement

We may use relevant information to understand how our services and operations can be improved, including identifying opportunities to improve processes, workflows and technology.

Marketing and Communications

Where permitted by applicable law, we may contact business contacts about SVIRIX services, developments or relevant business information.

You may ask us to stop receiving marketing communications at any time.

We will comply with applicable electronic marketing and privacy requirements when conducting direct marketing.

5. Lawful Bases for Processing

Where UK GDPR or similar data protection legislation applies, we will rely on an appropriate lawful basis for processing personal information.

Depending on the circumstances, this may include:

Contract

Where processing is necessary to enter into or perform a contract with you or your organisation.

Legitimate Interests

Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by the individual's rights and interests.

Examples may include:

• Responding to genuine business enquiries
• Managing business relationships
• Maintaining business records
• Protecting our systems
• Improving our services
• Appropriate business-to-business communications

Legal Obligation

Where processing is necessary for us to comply with a legal or regulatory obligation.

Consent

Where applicable law requires consent, or where we otherwise choose to rely on consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

6. Business-to-Business Communications

SVIRIX may communicate with individuals acting in a professional or business capacity.

Where we use business contact information for marketing or business development, we will comply with applicable privacy and electronic communications laws.

You may contact us at any time to request that we stop sending marketing communications.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Understanding website usage
• Analytics
• Improving website performance
• Other purposes described in our cookie information

The specific cookies and technologies used by the website may change over time.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate mechanism for obtaining that consent.

You may also control cookies through your browser settings.

Where SVIRIX uses non-essential cookies or similar tracking technologies, a separate Cookie Policy or cookie notice may provide additional information.

8. Who We May Share Personal Information With

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

• Website hosting providers
• Website developers and technical service providers
• Email and communication providers
• CRM and business management platforms
• Analytics and website technology providers
• Cloud storage providers
• Professional advisers
• Accountants and auditors
• Legal advisers
• Insurers
• Payment providers
• Business partners and suppliers
• Regulators, authorities or law enforcement bodies where legally required
• Other service providers supporting our business

Where third parties process information on our behalf, we will seek to ensure that appropriate contractual, technical and organisational safeguards are in place where required.

9. Client Data and Processing on Behalf of Clients

SVIRIX's services may involve processing personal information belonging to our clients' customers, candidates, employees, contractors or other individuals.

In these circumstances, SVIRIX may act as a processor or service provider on behalf of the relevant client, depending on the nature of the engagement and applicable law.

The client may determine:

• What information is processed
• Why it is processed
• How it is used
• How long it should be retained

The applicable client agreement and data processing agreement will govern the relevant processing where required.

SVIRIX will process client data only in accordance with the applicable contractual instructions and applicable data protection laws.

10. Special Categories of Personal Information

Some services that SVIRIX may support, particularly recruitment and compliance operations, could involve information that is considered sensitive or special-category information under applicable data protection laws.

SVIRIX will only process such information where there is an appropriate legal basis and, where required, an additional condition permitting the processing.

We do not request sensitive personal information through the general website contact form unless it is necessary and appropriate for a specific business interaction.

Please do not submit sensitive personal information through the website unless specifically requested by SVIRIX.

11. International Processing and Transfers

SVIRIX may operate, use service providers, or provide services across multiple countries.

As a result, personal information may be accessed, processed or transferred internationally.

Where UK GDPR or another applicable data protection regime imposes requirements on international transfers, SVIRIX will use an appropriate transfer mechanism where required.

Depending on the circumstances, this may include:

• A country recognised as providing an adequate level of protection
• Appropriate contractual safeguards
• Applicable standard contractual or international data transfer arrangements
• Another legally permitted transfer mechanism

Where required, appropriate assessments and additional safeguards will be considered.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Alteration
• Disclosure
• Other unauthorised or unlawful processing

Security measures may include access controls, authentication, secure systems, restricted access, confidentiality obligations and appropriate technical safeguards.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Maintain business records
• Perform contractual obligations
• Comply with legal or regulatory requirements
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

Retention periods will vary depending on the type and purpose of the information.

Where information is no longer required, we will seek to delete, anonymise or securely dispose of it, subject to applicable legal and contractual requirements.

14. Your Data Protection Rights

Depending on the applicable law and circumstances, you may have rights including:

• The right to be informed about how your personal information is used
• The right to request access to personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability in applicable circumstances
• The right to withdraw consent where processing is based on consent

You may also have the right to object to direct marketing.

These rights are subject to applicable legal conditions and exemptions.

15. How to Exercise Your Rights

To exercise a privacy right or raise a privacy question, contact:

Email: contact@svirix.com

Please provide sufficient information to allow us to identify you and understand your request.

We may need to verify your identity before responding to certain requests.

We will respond within the period required by applicable law.

16. Complaints

If you have concerns about how SVIRIX handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Where UK data protection law applies, you may also have the right to complain to the Information Commissioner's Office (ICO).

Information about the ICO and its complaints process is available through its official website.

If you are located in another jurisdiction, you may also have the right to complain to the relevant data protection authority in that jurisdiction.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

SVIRIX is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

18. Children's Privacy

Our website and services are intended for businesses and professional users.

We do not knowingly seek to collect personal information from children through our website.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes to technology
• Changes to applicable laws or regulations
• Changes to our data-processing practices

The latest version will be published on our website with the updated effective or revision date.

20. Contact Us

For questions about this Privacy Policy or SVIRIX's handling of personal information: